FAQs
Why do I have to fill out an application?
With respect to your privacy, only very limited information was shared from Bluewave to Chieftain, so that we are able to contact you. In order to have your full up to date customer information and continue to provide you with service, we will need a filled-out application.
Please include your existing Bluewave customer number on the application.
Do I have to fill out different applications for home heating and cardlock services?
Yes, there are separate applications for home heating and cardlock services. We require separate applications for the two services because they detail different terms of service.
Does this mean I will be credit checked twice?
No, filling out the applications will not result in two credit checks, just two signed applications for different services.
Can I continue to pay online/ over the phone?
No, we cannot currently accept online or telephone banking, however, we are working on getting this set up as soon as possible. We thank you for your patience during this transition.
Do you take AMEX?
No, we do not accept AMEX for credit card payments.
When are home heating deliveries starting?
Home heating deliveries should begin mid-September. We are just conglomerating all of Chieftain and Bluewave’s customers and appreciate your patience as we work to combine our existing delivery schedules.
If they have specific delivery questions/ are pressing for more information connect them with Richard or Crystelle.
When will you deliver to the communities?
Our delivery schedule should be ready for mid-September. We appreciate your patience during this transition.
If they have specific delivery questions/ are pressing for more information connect them with Richard or Crystelle.
Where should I go to pay?
To pay your bills or talk to us in person, you can visit us at 29 Lorne Road. Our 150 condor road will remain open temporarily during the transition, but eventually we will be moving our services all to 29 Lorne Road.
How should I contact you?
Both office numbers will remain available for calls and questions during the transition, but eventually all service inquiries should be made to 1-867-668-3697.
You can reach us via email at customerservice@chieftainenergy.com